Returns and refunds

Print-on-Demand Return & Refund Policy Template

Effective Date: Sept 1st 2026

At Tara Lee Media, all of our products are custom-made to order as soon as you place your purchase. Because each item is individually printed specifically for you, we handle returns and refunds under the following guidelines:

1. Damaged, Defective, or Incorrect Items
We take quality very seriously. If your order arrives damaged, defective, or with an incorrect item/size compared to what you ordered, we will issue a free replacement or a full refund.

  • Reporting Window: Please contact us within [7 / 14] days of receiving your package.
  • How to Submit a Claim: Send an email to TaraLeeWoodall@gmail.com with:
    1. Your original Order Number.
    2. A clear photograph showing the damage, print defect, or incorrect item received.
    3. A brief description of the issue.

Once verified, we will process a replacement or issue a refund—no return of the original item is necessary in most cases.

2. Exchanges & Change of Mind
Because items are printed on demand and cannot be restocked or resold, we do not accept returns or exchanges for:

  • Buyer’s remorse or change of mind.
  • Ordering the incorrect size, color, or style (please consult our sizing charts prior to ordering).

3. Address Errors & Failed Deliveries

  • If an order is returned to us or lost in transit due to an incorrect or incomplete address provided by the customer during checkout, the customer will be responsible for the cost of re-printing or re-shipping the order.
  • If a package is marked as "Delivered" by the carrier but is missing, please check around your residence and with neighbors first. If it cannot be located, contact the carrier directly or reach out to us for assistance.

4. Cancellations & Order Modifications
Because our orders are routed to our production partners automatically:

  • Cancellation Window: Orders can only be canceled or modified within [1 / 2] hours of being placed.
  • After this window, the item enters production, and the order can no longer be canceled or changed.

5. Refund Processing Times
If a refund is approved:

  • Refunds are credited back to your original payment method (Credit/Debit Card, PayPal, etc.).
  • Please allow 5 to 10 business days for your bank or credit card provider to process and post the refund to your account.

6. Contact Us
For any questions regarding returns, refunds, or damaged orders, please reach out to our team at:

  • Email: TaraLeeWoodall@gmail.com
  • Hours: Mon–Fri, 9am–5pm EST