1. Production & Fulfillment Times
Because all products are custom-made to order, items go through a brief production phase before shipping:
- Production Time: 2 to 5 business days (excluding weekends and holidays).
- During peak holiday seasons or promotional events, production times may extend to 5–7 business days.
2. Estimated Shipping Times
Once production is complete, packages are handed over to the carrier. Estimated transit times are as follows:
| Region | Standard Shipping | Expedited / Express |
| Domestic (US) | 3–5 business days | 2–3 business days |
| Canada & UK | 5–10 business days | 3–5 business days |
| Rest of World | 8–20 business days | 5–10 business days |
Note: Total estimated delivery time = Production Time + Transit Time.
3. Shipping Rates & Tracking
- Rates: Shipping costs are calculated at checkout based on package weight, dimensions, and delivery destination.
- Tracking: You will receive a automated shipping confirmation email containing a tracking link once your order has dispatched. Please allow 24–48 hours for tracking details to update on the carrier's network.
4. Split Shipments
If you order multiple distinct items (e.g., a mug and a hoodie), they may be produced at different fulfillment facilities. As a result, items may arrive in separate packages with distinct tracking numbers at no additional cost to you.
5. Customs, Duties & Import Taxes (International)
International shipments may be subject to customs duties, import taxes, or local VAT imposed by the destination country. These charges are the customer's responsibility and are not included in the shipping fee paid at checkout.
6. Address Errors & Undeliverable Packages
Please verify your shipping address before placing your order. If a package is returned to us due to an incorrect or incomplete address provided at checkout, the customer is responsible for the re-shipping costs once the corrected address is confirmed.
7. Damaged or Lost Orders
- Damaged Items: If your order arrives damaged or defective, please notify us within [7/14] days of delivery with photos of the issue and your order number. We will send a replacement free of charge.
- Lost Packages: If tracking shows no movement for over 14 business days (domestic) or 30 business days (international), contact support to initiate a carrier trace or replacement shipment.